01 / Online inquiries for an antique dealer
Step 1 · Where it starts
A simple online form and photo upload so a shop on Antique Row can post current inventory and answer a buyer's question without stopping the floor to check.
Step 2 · What gets automated
Incoming inquiries are matched against current stock and a draft answer is prepared, including whether an item is still available.
Step 3 · The process it plugs into
A dealer reviews a queue of drafted answers between customers instead of digging through the shop floor to check what is sold.
Step 4 · SolaceSentry review
The dealer approves every reply before it sends. No price or availability is confirmed automatically.
Step 5 · What leaves the system
A same-day answer to every online inquiry, with inventory that actually reflects the shop floor.
Proof metric: Response time to online inquiries, and inquiries converted to an in-store visit or a sale.