01 / Scheduling for a clinic near the hospital
Step 1 · Where it starts
A phone-friendly booking page that asks new-patient intake questions once, instead of the same three forms filled out again in the waiting room.
Step 2 · What gets automated
Messages are read for urgency, so a same-day pain complaint is separated from a routine reschedule before a human ever opens the inbox.
Step 3 · The process it plugs into
A cancelled slot is offered to whoever is next on a short waitlist right away, instead of staying empty until front desk staff happens to notice.
Step 4 · SolaceSentry review
Staff confirm every booking and every reminder before it goes out. Clinical judgment calls stay with the practice, always.
Step 5 · What leaves the system
A filled schedule and a waiting room that starts on time more often than not.
Proof metric: Same-day cancellations refilled versus left empty, tracked week over week.