01 / Pump and wellhead breakdown dispatch
Step 1 · Where it starts
A pumper snaps a photo of what a well is doing wrong and pins the location, right from the site instead of calling it in from memory later.
Step 2 · What gets automated
The photo and description get turned into a starting diagnosis and a suggested parts list for the technician to check against what they actually find.
Step 3 · The process it plugs into
Every open call lands on one prioritized list instead of getting tracked across a string of separate phone calls.
Step 4 · SolaceSentry review
No number reaches a customer until a service manager has checked the estimate and the parts order behind it.
Step 5 · What leaves the system
A technician who shows up with the right part already on the truck.
Proof metric: How often the first trip actually fixes it, and how fast a report turns into a technician on site.