01 / Historic-mill visitor booking
Step 1 · Where it starts
A booking or inquiry form for a tour or event tied to the Cotton Mill site, capturing group size and date preference without a phone-tag back-and-forth.
Step 2 · What gets automated
The request gets weighed against the site's real, limited capacity right away, catching a conflict before anyone gets a tentative yes.
Step 3 · The process it plugs into
Bookings are held against actual capacity, so a busy weekend does not get overcommitted.
Step 4 · SolaceSentry review
A staff member weighs each booking against real capacity before saying yes to it.
Step 5 · What leaves the system
A confirmed booking calendar matched to real, limited site capacity.
Proof metric: Booked capacity on peak visitor days, and bookings lost to a conflict.