01 / Holding onto every quote that comes in
Step 1 · Where it starts
A quick quote form that captures a job accurately on the first try, whether the request comes by phone or a knock on the door.
Step 2 · What gets automated
A familiar job is priced automatically from past work; anything the business has not seen before is set aside to be priced by hand.
Step 3 · The process it plugs into
An unanswered quote comes back onto a short list within a couple of days, since a lost customer here is genuinely hard to replace.
Step 4 · SolaceSentry review
The owner checks every price before a customer ever sees it.
Step 5 · What leaves the system
A price returned fast enough that nobody has a reason to call around.
Proof metric: How many quotes get answered within a day, and how many turn into paid work.