01 / One trip to the square, three offices
Step 1 · Where it starts
A resident or a title searcher states what they actually need — a parcel, a name, a date range, a permit — and is told up front which offices are involved, what each will want, and what it costs.
Step 2 · What gets automated
Requests are classified by which office genuinely holds the record, and the routine questions — fee schedules, indexed years, what a certified copy requires — are answered from what has already been published.
Step 3 · The process it plugs into
A request carries a clock and a named clerk from the moment it arrives, and anything nearing a statutory limit is escalated while there is still time to do something about it.
Step 4 · SolaceSentry review
A person releases every record. Nothing is disclosed automatically and anything touching an exemption goes to whoever is answerable for that judgement.
Step 5 · What leaves the system
A closed request with a dated trail of what was asked, what was provided, and by whom — and far fewer wasted trips into town.
Proof metric: Average days to close a request, and requests that needed a second visit because the first was incomplete.