01 / Fuel, lodging, and travel-trade phone traffic
Step 1 · Where it starts
A booking and inquiry line that answers a highway call or text the moment it arrives, whether it is a room, a bay, or a fuel account question.
Step 2 · What gets automated
Calls and texts are read for what the caller actually needs — a room tonight, a fleet account, a delivery window — and sorted so a driver on the shoulder is not put on hold behind a routine question.
Step 3 · The process it plugs into
Every inquiry gets a drafted response inside minutes, held for approval, so a highway customer is not choosing a competitor by the time someone gets back to them.
Step 4 · SolaceSentry review
Staff approve every reply before it goes out, and any account or billing question is routed to a person rather than answered automatically.
Step 5 · What leaves the system
A response inside minutes to anyone calling from the interstate, with a record of who asked what and when.
Proof metric: Average response time to an inbound call or text, and bookings lost to a competitor after no response.