Recording deadlines are unforgiving. Would a system ever file something on its own?
Never. It counts down, it chases the documents a deadline depends on, and it puts an assembled file in front of the person whose licence is on the line. The release is theirs. The value is not automation of the filing; it is that nothing arrives at Thursday afternoon as a surprise, because the chasing started two weeks earlier.
Our biggest customer is a plant with its own vendor portal. Are you going to interfere with that?
No. We build the record on your side so that what you upload to their portal is right the first time. Different customers want different inductions, different insurance limits, different badge rules, and holding all of that in one head is how a crew ends up turned away at a gate. We hold it against the job instead.
Hancock County has grown enormously. Does that change what we should build?
It changes the pressure point. Twenty-five thousand more people since 2000 means more work than most local firms can absorb, and the constraint stops being demand and becomes throughput. That usually means the right project is the one that removes retyping and chasing, not the one that generates more enquiries. We would rather help you serve the work you already have than add to a queue.
What does it cost, and when in the process do we know?
You know before any building starts. We map how your work actually moves, write it down, and give you one price against that written map. If you want to build half of it, the map tells you which half is worth doing. Nothing is billed hourly and there is no charge for the mapping conversation if you decide not to proceed.
Some of our files go back to the 1970s. What happens to those if we change our minds?
They remain yours and they come out whole. Matters, documents, vendor records, delivery history — exported in open formats whenever you ask, no fee, written into the agreement before you pay. On a courthouse square where files are the business, any other arrangement would be unacceptable and we would not ask you to sign one.
Is AI reading our clients' documents, and where do those documents go?
Reading documents is exactly what it is for, and where they go is a decision you make in the scope, in writing. For firms holding client or client-adjacent material we normally recommend processing that stays under your control with no training rights granted to anyone. We put that in the agreement rather than in a settings screen.
We have a practice management system and it mostly works. Will you want to replace it?
Probably not, and we would push back if you suggested it. Most Greenfield firms have one solid system and three gaps around it — the intake, the chasing, the place where a certificate expiry is supposed to live. Building those gaps and connecting them is cheaper, faster and far less disruptive than a migration nobody asked for.
Would this help during Riley Festival week, or is four days too small to bother with?
Four days is not too small if it is a meaningful share of your year, and for several businesses on the square it is. The useful work is mostly done before October: knowing what each day took last year, taking pre-orders properly, and answering the same twenty questions once instead of on the counter while somebody waits. None of that is complicated. It is just never done in September because everyone is busy.