01 / Wholesale orders from trade customers
Step 1 · Where it starts
A trade ordering page separate from retail, with account pricing, case quantities and minimums built in so an order cannot be placed that you would have to phone back and correct.
Step 2 · What gets automated
Orders arriving by email, text or a photograph of a handwritten sheet are read into structured lines and matched to the account and the product codes they belong to.
Step 3 · The process it plugs into
Stock is held as one number that serves both the counter and the trade side, so a case promised to a shop in another town has not already been sold on Saturday.
Step 4 · SolaceSentry review
Anything short, substituted or backordered is confirmed with the customer by a person before it ships. Substitutions are never made silently to make an order look complete.
Step 5 · What leaves the system
Picked orders with accurate packing lists, an invoice raised from what actually went in the box, and a claim record when something arrives broken.
Proof metric: Order accuracy at delivery, and the value of credits issued for shorts and breakages each month.