01 / Estimates that actually get sent
Step 1 · Where it starts
A request form that asks for the photographs and the measurements up front, so the first phone call is a conversation about price rather than an interview.
Step 2 · What gets automated
Photos and descriptions are sorted into job types automatically, and jobs outside what you do are separated out before they eat an afternoon.
Step 3 · The process it plugs into
Every enquiry carries a state — quoted, waiting, won, lost, not for us — and anything sitting untouched for a week appears at the top of the list rather than sinking.
Step 4 · SolaceSentry review
You price every job yourself. The system assembles the numbers and drafts the document; the figure that goes to a homeowner is one you looked at.
Step 5 · What leaves the system
A quote out the door within a day or two of the first contact, and a running list of the ones that never got an answer.
Proof metric: Median hours from enquiry to quote sent, plus the count of enquiries that got no response at all in a month.