01 / Scheduling equipment service around a working plant and mine
Step 1 · Where it starts
A booking page for equipment repair or field service that shows real technician availability, with urgent breakdown requests flagged clearly.
Step 2 · What gets automated
Breakdown reports are read alongside submitted photos, and an estimate and parts need are drafted automatically for the service manager to review.
Step 3 · The process it plugs into
A technician's route reflects real urgency and location, so a plant-critical breakdown does not sit behind a routine call.
Step 4 · SolaceSentry review
The service manager signs off on every estimate before it goes to a customer. Nothing is promised without a person confirming it.
Step 5 · What leaves the system
A drafted estimate and parts ETA ready fast, and a dispatch schedule that treats a plant emergency as one.
Proof metric: Time from breakdown report to a confirmed estimate, and jobs completed within the promised window.