01 / Getting an obituary and arrangement right the first time
Step 1 · Where it starts
A grieving family works with the funeral home by phone or in person, and their own words about the person they lost need to become a printed and posted obituary.
Step 2 · What gets automated
A draft obituary is written from the family's notes, keeping their language rather than replacing it with a generic template.
Step 3 · The process it plugs into
Required paperwork — the death certificate, permits, the family's sign-off on the wording — is tracked in one place instead of a stack of folders.
Step 4 · SolaceSentry review
The funeral director reads and approves the obituary and every document before anything is printed or sent to the paper.
Step 5 · What leaves the system
A finished obituary posted and printed correctly on the first pass, with the paperwork trail behind it.
Proof metric: Obituaries that ran correctly without a family calling back to fix an error, and how quickly each family got a draft to review.