01 / The counter at the courthouse
Step 1 · Where it starts
A request form that asks precisely what an office needs to find a document — parcel, name, instrument number, date range — instead of a phone call that starts with “I think it was around 2003”.
Step 2 · What gets automated
Incoming requests are sorted by which office actually holds the record and how urgent they genuinely are, and duplicate requests for the same document are collapsed into one job.
Step 3 · The process it plugs into
Every request keeps its own trail: who asked, what was pulled, what was charged, when it went back. A repeat requester sees what they already have before asking for it twice.
Step 4 · SolaceSentry review
A member of staff releases every record. Nothing about a person, a parcel or a fee is issued by software, because the office is answerable for the copy it certifies.
Step 5 · What leaves the system
Documents returned the same or next working day with a receipt, and a queue an office holder can actually see the length of.
Proof metric: Average turnaround from request to release, and how many requests are open at close of business on a Friday.