01 / Farm-service counter questions
Step 1 · Where it starts
A short web form where a farmer types what part or repair they need, from a tractor cab or a kitchen table, instead of driving in to ask.
Step 2 · What gets automated
The description is checked against the shop's own stock list and known equipment fits, with anything uncertain routed straight to a human at the counter.
Step 3 · The process it plugs into
What used to be a walk-in guess becomes a logged request the counter can answer between other customers.
Step 4 · SolaceSentry review
Nobody at Ramsey's counter has a price or a promise leave their name without reading it first.
Step 5 · What leaves the system
A part confirmed or a repair slot given inside the same conversation, not a callback later.
Proof metric: How many stock questions get answered without a wasted drive, and how many repairs land on the day promised.