01 / Managing rental and lease requests for local landlords
Step 1 · Where it starts
A single tenant file replacing the scattered mix of text messages, paper leases, and sticky notes most small landlords actually work from.
Step 2 · What gets automated
A burst pipe and a squeaky door do not land in the same queue — one jumps to the top the moment it is reported.
Step 3 · The process it plugs into
Every unit shows renewal status weeks ahead, so a lease decision is made with time to act, not the week before it expires.
Step 4 · SolaceSentry review
A landlord or manager approves every lease action and any communication sent to a tenant. The system tracks; a person decides.
Step 5 · What leaves the system
A current status board across every unit and a documented history for every request.
Proof metric: Days from maintenance request to resolution, and lease renewals decided with real lead time instead of at the deadline.