01 / Quoting in the customer's language
Step 1 · Where it starts
The same enquiry form in English and Spanish, written properly in both rather than run through a translate button, asking what the job is and where.
Step 2 · What gets automated
A message in either language is understood, summarised for whoever is on the desk, and a draft reply prepared in the language the customer used — with the numbers and the scope taken from your own price list, not invented.
Step 3 · The process it plugs into
Every enquiry, in either language, lands in one queue with the same fields, so nothing is handled ad hoc depending on who answered the phone.
Step 4 · SolaceSentry review
You read and release every quote. Where a translation is uncertain, it is flagged rather than sent, because a misunderstood scope costs more than a slow reply.
Step 5 · What leaves the system
A written quote in the customer's language, with the same detail either way, sent the same day.
Proof metric: Share of Spanish-language enquiries that receive a written quote, measured against English ones.