01 / Running one truck over three counties
Step 1 · Where it starts
An enquiry form that pins the location and the access before anything else, so the first thing you know about a job is where it is.
Step 2 · What gets automated
Requests are read for urgency and for what the job actually needs, and the ones that can wait a day to be batched with a neighbour are marked as such.
Step 3 · The process it plugs into
Tomorrow is planned as a route rather than a list, and a genuine emergency displaces the schedule visibly rather than by a chain of apologetic phone calls.
Step 4 · SolaceSentry review
You confirm the route each evening. The system proposes the order; it does not tell a customer when you will arrive without you agreeing to it.
Step 5 · What leaves the system
A day of work in a sensible geographic order, and customers told a realistic window instead of "sometime Thursday".
Proof metric: Miles driven per billable hour, measured monthly.