01 / Intake for the courthouse's professional offices
Step 1 · Where it starts
A resident with a title or legal question can start a file any time, without waiting for the one or two people who staff the office.
Step 2 · What gets automated
Whoever handles that kind of request sees it routed to them directly, with a rough reply already started.
Step 3 · The process it plugs into
A file that has been open too long surfaces on its own, so it does not just sit there behind a thin staff's other work.
Step 4 · SolaceSentry review
One person is named to approve every reply, so nothing goes out unread.
Step 5 · What leaves the system
A file showing the full back-and-forth on a request, dated, so nothing has to be reconstructed from memory.
Proof metric: How quickly a new request gets a first answer, and whether anything is still unresolved a month later.