01 / Regional referral intake for a specialty practice
Step 1 · Where it starts
A referral form a partner clinic anywhere in the ten-county service area can send, with the patient history attached rather than described in a phone call.
Step 2 · What gets automated
Referral documents are read and the key facts — reason for referral, urgency, prior treatment — are pulled into a structured summary for staff.
Step 3 · The process it plugs into
Referrals are triaged by urgency automatically, so a same-week case does not sit in the same queue as a routine follow-up.
Step 4 · SolaceSentry review
Clinical staff confirm every triage decision and every scheduled appointment. The system prepares the summary; it does not make a medical judgment.
Step 5 · What leaves the system
A ready-to-schedule referral packet with the clinical summary already assembled.
Proof metric: Days from referral received to a scheduled appointment.