01 / Answering the open-or-closed question before someone drives on
Step 1 · Where it starts
Live hours on the front of the site, split by attraction and by season, with the awkward cases stated plainly: winter Sundays, holiday weekends, the days a volunteer could not be found.
Step 2 · What gets automated
Questions arriving by message or form are read and answered from your own posted information — parking for a coach, whether the elevator tower is climbable that day, how long a visit takes — and anything not covered is passed to a person instead of guessed.
Step 3 · The process it plugs into
Hours are changed once, in one place, and update everywhere a traveller might look. A closure entered on Tuesday evening is visible before Wednesday morning’s first car.
Step 4 · SolaceSentry review
Any answer that commits you to something — a private opening, a group rate, an accessibility promise — is held for a person to approve before it is sent.
Step 5 · What leaves the system
A traveller who knows before they turn off the interstate, and a phone that rings for the questions actually worth ringing about.
Proof metric: Count of repeat enquiries asking about hours or access, and the share answered without anyone typing a reply.