01 / Tour and event bookings for the Hillforest estate
Step 1 · Where it starts
A visitor or event planner submits a tour request or a garden-wedding inquiry through a simple online form, with a date and headcount.
Step 2 · What gets automated
The estate's real tour and event calendar gets checked before a reply goes back, so nobody on staff has to flip through a paper book to answer the same question twice.
Step 3 · The process it plugs into
Every tour, school group, and private-event ask lands in a single queue that a two- or three-person foundation staff can actually keep straight, rather than scattered across separate inboxes and voicemail.
Step 4 · SolaceSentry review
A foundation staff member confirms every booking before it is locked into the calendar.
Step 5 · What leaves the system
A confirmed tour or event schedule that a lean staff can actually run without double-booking the grounds.
Proof metric: Response time to a tour or event inquiry, and double-bookings per season — the target is zero.