01 / Screening service calls for a small contractor
Step 1 · Where it starts
A customer texts or calls describing a problem — a furnace out, a pipe leaking — and the request is logged the moment it comes in.
Step 2 · What gets automated
The system sorts calls by urgency and job type, and drafts a response with the next available slot rather than the contractor stopping a job to answer the phone.
Step 3 · The process it plugs into
A one-truck operation covering both the farm households and the newer commuter households does not lose a call because the owner was already up a ladder.
Step 4 · SolaceSentry review
The contractor confirms every appointment before it is locked into the schedule.
Step 5 · What leaves the system
A worked call list and a schedule that reflects what the contractor can actually get to that week.
Proof metric: Missed or unreturned calls — the target is zero — and average time to a first response.