01 / Community bank loan and account intake
Step 1 · Where it starts
A customer starts a loan application or account request online, with the basic documents uploaded up front instead of a series of in-branch visits.
Step 2 · What gets automated
Submitted documents — pay stubs, farm income statements, business records — are read and organized against what a loan officer needs to review, cutting out manual re-entry.
Step 3 · The process it plugs into
Applications queue for the loan officer in the order received, with anything missing flagged before it reaches their desk rather than discovered during review.
Step 4 · SolaceSentry review
A loan officer makes every lending decision. The system organizes and checks completeness; it never approves anything.
Step 5 · What leaves the system
A complete application ready for review faster, and an applicant who knows what is still needed instead of waiting to be asked.
Proof metric: Days from application start to a lending decision, and applications returned for missing documentation.