01 / Pottery collector and heritage visitor inquiries
Step 1 · Where it starts
A collector or visitor asks about White Hall stoneware history, a specific maker's mark, or the historic district through a simple contact form, and gets a real answer instead of a dead end.
Step 2 · What gets automated
Common questions about pottery history, dealers, or district landmarks are answered automatically from information a business or historical group provides, with anything specific routed to a person.
Step 3 · The process it plugs into
Inquiries about a specific potter or mark are logged so a business can see what collectors are actually asking about over time.
Step 4 · SolaceSentry review
A person reviews any inquiry that goes beyond a simple factual answer.
Step 5 · What leaves the system
Collectors and visitors who get a fast, informed answer instead of driving on.
Proof metric: Response time to inquiries, and visits or sales converted from an inquiry.