01 / Getting a quote out before the customer calls someone else
Step 1 · Where it starts
A short form standing in for a phone call and a scribbled note — what the job is, what it needs, and when it has to happen.
Step 2 · What gets automated
A starting price is drawn from what similar work has actually run before, giving a number grounded in real jobs rather than a rough guess made on the spot.
Step 3 · The process it plugs into
A quote nobody has answered in a few days moves itself onto a short follow-up list, instead of getting buried once the next call comes in.
Step 4 · SolaceSentry review
The number that goes to a customer is always yours. The system prepares a starting point; it never sends a price unreviewed.
Step 5 · What leaves the system
A quote in a customer's hands within a day, with a number that reflects what the job has actually taken before.
Proof metric: Share of enquiries answered with a written quote within 24 hours, and how many turn into booked work.