01 / Carrier and load dispatch at the interchange
Step 1 · Where it starts
A dispatcher assigns a load and a driver, or a truck stop books a bay and a room, from one screen instead of a phone, a whiteboard and a paper log.
Step 2 · What gets automated
Rate confirmations, bills of lading and driver logs arriving as photos or PDFs are read and matched to the right load automatically, with anything unreadable flagged rather than guessed at.
Step 3 · The process it plugs into
Each load carries its documents with it from pickup to delivery, so a driver stopped at the Effingham interchange at midnight is not waiting on someone in an office to find a fax from that morning.
Step 4 · SolaceSentry review
A dispatcher signs off before any load is marked delivered or any invoice is sent. Exceptions — a short delivery, a damaged pallet — go to a person, not an automatic email.
Step 5 · What leaves the system
A load file with every document attached and a status a customer can see without calling, and an invoice that matches what was actually delivered.
Proof metric: Hours between delivery and invoice, and the number of loads still missing paperwork a week later.