01 / Catching a commuting customer's call
Step 1 · Where it starts
A message and callback form that works whether a customer texts at 6am before leaving or calls back at 7pm after getting home.
Step 2 · What gets automated
Messages are read for what the job actually is and drafted into a ready quote request, so the first reply you send already has the details instead of a round of back-and-forth questions.
Step 3 · The process it plugs into
Every inquiry gets a same-day response drafted and ready, whether or not you are free to write it from scratch during the day.
Step 4 · SolaceSentry review
You approve every reply before it goes out. Nothing is sent to a customer without you reading it first.
Step 5 · What leaves the system
A response in a customer's hands the evening they are actually free to read it, instead of two days later.
Proof metric: Time from inquiry to first reply, and jobs lost to a competitor who answered first.