We are an agency, not a software company. Where would this even start?
It starts with your expiry list. We take the renewal dates you already have, put them somewhere everyone can see, and attach the loss runs and prior declarations so a producer is not hunting for them. That alone usually pays for the first build. Anything about pricing or binding stays with your licensed people — we do not build systems that make underwriting calls.
Do you do work inside the plant or the correctional facility?
No. We build for the businesses that sell to them — the haulers, the contractors, the suppliers, the caterers. Systems that would sit on a client’s controlled network or touch a secure facility’s own records are outside what we take on, and you will hear that from us in the first conversation rather than the fourth.
How do you charge, and what happens if the project grows?
Fixed scope, fixed price, written down before you pay anything. We map the process first, on paper, with your people in the room, and the price comes from that map. If you want something added afterwards it is a new, separately priced piece of work — not a change order that appears on an invoice you did not expect.
What stops an AI from emailing something wrong to a customer?
A person does. Every outbound message, quote, filing or invoice passes a review gate we call SolaceSentry, and it will not release without a named human clicking approve. We build it that way on purpose. The system is allowed to draft and sort; it is not allowed to speak for your business.
If we stopped working with you, what would we walk away with?
Everything. Your customer records, your quote history, your documents — exported in a standard format whenever you ask, at no charge, including on your way out the door. That is in the agreement before you sign it. We would rather you stay because the thing works than because leaving is painful.
Is a business in Pekin big enough for custom software?
Sometimes yes, often no, and we will tell you which. A two-person shop that needs quotes out faster usually needs a better form and a decent calendar. A fifteen-person operation running four systems that do not talk is a different question. We would rather sell you the small thing that fits than the big thing that impresses.
Does the Marigold Festival week actually matter to a system like this?
For retail and food it matters a great deal. The weekend after Labor Day changes your volume for a few days and then it is gone. We build the surge in as a known event — staffing, stock, opening hours — instead of treating every September as a surprise. For an agency or a hauler it changes nothing, and we would not charge you for it.
We already run QuickBooks and a scheduling tool. Are you replacing those?
Almost certainly not. Those two are usually the healthiest things in the building. We connect to them and build the missing middle — the part where a job becomes an invoice, or a quote becomes a scheduled truck. Ripping out working software is expensive, disruptive, and rarely the actual problem.
Who is on the team, and where are they?
A small US-based group working across Central Illinois and Central Indiana. No offshore subcontractors on your data. We sign NDAs as a matter of course, and if your work involves client files or personnel records we assume the NDA before you ask for it.