01 / Catching a service call before it drives on
Step 1 · Where it starts
A short request form that takes the vehicle, the symptom and the earliest the customer can leave it, and shows honest next-available slots rather than a promise to ring back.
Step 2 · What gets automated
Descriptions in plain language are sorted into likely job categories and estimated bay time, so a diagnostic that needs three hours is not booked into a thirty-minute gap.
Step 3 · The process it plugs into
Parts that have to be ordered are flagged when the booking is made, and the appointment is only confirmed once the part has an arrival date attached to it.
Step 4 · SolaceSentry review
A service writer confirms every booking and every estimate. The system prepares them; it does not commit your bays or quote your labour.
Step 5 · What leaves the system
A day's schedule that reflects the work actually in it, and customers told the truth about when their vehicle will be ready.
Proof metric: Enquiries answered inside fifteen minutes, and bay hours sold against bay hours available.