01 / Village request routing
Step 1 · Where it starts
Residents choose the local issue and provide a contact.
Step 2 · What gets automated
A message is sorted into a draft work item.
Step 3 · The process it plugs into
Staff retain the location, status, and response history.
Step 4 · Human review
An official approves any public answer.
Step 5 · What leaves the system
A clear follow-up from the right office.
Proof metric: Requests sent to the wrong jurisdiction.