Care And Continuity
Your site keeps working when one person is away.
Multiple Detailed In Design employees handle customer requests every day. A shared queue and project handoff record keep work visible to the team.
Shared support
Requests enter a shared support queue. Team members can see the request, its owner, status, and next action.
Response times
Support is available 24/7. Routine requests are typically acknowledged within four hours. Site outages are routed to the on-call team at any hour.
Documented handoff
Each project keeps a record of its domain, hosting, code repository, deployment steps, content access, backups, and open work.
Client ownership is written into the work
You own the domain, the website content, and the custom code we create for you. New domains are registered in an account you control, and existing domains stay in your account. We provide source code, content exports, and the handoff record so another qualified team can maintain the site if you choose. Third-party software and licensed assets remain subject to their own license terms, disclosed in the project scope.
The support process does not depend on one builder being available. Another team member can use the project record to pick up an open request and escalate a site issue.