01 / Estimating for households nobody can reach by phone
Step 1 · Where it starts
A request form built for evenings: what the job is, photographs from the phone, and the three or four evening or Saturday windows the customer could actually be home.
Step 2 · What gets automated
Photographs and descriptions are read to work out the trade, the rough size of the job and whether it is an emergency, so a burst pipe does not queue behind a kitchen quote.
Step 3 · The process it plugs into
The visit is offered against real crew availability and confirmed by text, and a request that has sat two days without a slot raises itself instead of waiting to be noticed.
Step 4 · SolaceSentry review
You set the price. The system arranges the visit and prepares the quote; it never sends a figure that you have not seen.
Step 5 · What leaves the system
A booked visit inside the customer’s evening window, and a quote in their inbox before they leave for work the next morning.
Proof metric: Hours from first request to a booked appointment, and the share of enquiries that never got a slot.