01 / Roadside service enquiries
Step 1 · Where it starts
A visitor finds hours, directions, and a short request form.
Step 2 · What gets automated
Voicemail and form details merge into a draft case.
Step 3 · The process it plugs into
The shop assigns the visit and logs contact attempts.
Step 4 · Human review
A staff member confirms the appointment.
Step 5 · What leaves the system
One clear arrival plan for the customer.
Proof metric: Enquiries with no reply after one business day.