01 / Closing a file without four phone calls
Step 1 · Where it starts
One link to a customer that lists exactly what is outstanding, takes uploads from a phone camera, and shows the list shrinking as things come in.
Step 2 · What gets automated
Each document that arrives is identified and ticked against the item it satisfies, so the outstanding list is never wrong and never has to be rewritten by hand.
Step 3 · The process it plugs into
Files move through named stages with a person responsible at each one, and anything that has not moved in a week appears on a short list rather than waiting for someone to remember it.
Step 4 · SolaceSentry review
Every decision on a file belongs to a member of staff. The system gathers, sorts and reminds; it does not approve, price or decline anything, and we build it so it cannot.
Step 5 · What leaves the system
Files that close in days rather than weeks, and a clean history of what was asked for, what arrived and who signed it off.
Proof metric: Average days to a complete file, and the number of times a customer was asked twice for the same paper.