01 / Dock appointments and driver check-in
Step 1 · Where it starts
A carrier books a door and a window from a page they can open on a phone in a truck stop. No portal account to set up, no call to a desk that is already on another line.
Step 2 · What gets automated
The request is matched against door capacity, receiving labour on shift, and what is already booked. Loads that do not fit are offered the nearest window that does rather than being rejected outright.
Step 3 · The process it plugs into
When the driver rolls up, the guard shack already has the appointment, the PO, and the carrier on one screen. Check-in becomes a confirmation instead of an interview.
Step 4 · SolaceSentry review
A receiving lead approves any change that moves a live appointment or overbooks a door. SolaceSentry holds the outbound message until they do.
Step 5 · What leaves the system
A door schedule for tomorrow that the yard, the guard shack and the carrier are all reading off the same copy of.
Proof metric: Average gate-to-door minutes, and detention dollars billed against you in a month.