01 / Highway customer enquiries
Step 1 · Where it starts
A traveler sees current hours, parking, and directions.
Step 2 · What gets automated
Calls and form messages enter one request list.
Step 3 · The process it plugs into
The business tracks responses while staff are busy.
Step 4 · Human review
An employee confirms service or stock.
Step 5 · What leaves the system
A clear answer before the customer departs.
Proof metric: Missed enquiries during peak hours.