01 / City and county requests
Step 1 · Where it starts
A resident finds the correct service and submits details once.
Step 2 · What gets automated
Documents are labeled for routing, not automatically judged.
Step 3 · The process it plugs into
Staff see ownership, status, and the source record.
Step 4 · Human review
An authorized official approves the answer.
Step 5 · What leaves the system
A response with a clear next action.
Proof metric: Requests bounced between offices.