01 / Telling every grower the same thing at once
Step 1 · Where it starts
One page, updated from a phone at the scale house, showing hours, what is being taken today, current wait and any pit that is down. Growers check it instead of ringing.
Step 2 · What gets automated
Text and voice enquiries asking the questions the page already answers get an immediate reply drawn from that page, and anything unusual is passed to a person rather than answered badly.
Step 3 · The process it plugs into
One update reaches everybody. When a dryer goes down at noon, the change is out before the next twenty trucks have left their farms.
Step 4 · SolaceSentry review
The person at the scale controls what the page says. Nothing about hours or grade goes public without them putting it there.
Step 5 · What leaves the system
A live harvest notice growers trust enough to check first, and a phone that rings for the calls that actually need a person.
Proof metric: Inbound calls per harvest day against last season, and the page’s check rate at six in the morning.